Privacy
Policy
Last updated: April 2025
1. Who we are
AstraGenie Inc. ("AstraGenie", "we", "us") operates the website at astragenie.com. Our mailing address is 5900 Balcones Drive STE 100, Austin, TX 78731. You can reach us at support@astragenie.com.
2. Information we collect
We collect information you provide directly:
- Demo request form: first name, last name, work email, company name, role, selected team, and an optional message.
- Partner application form: first name, last name, email, website URL, audience size, and an optional message.
We do not collect payment card information directly. All payments are processed by Stripe, Inc. under their privacy policy.
3. How we use your information
- To respond to your demo or partner inquiry.
- To schedule onboarding calls and deliver the services you purchase.
- To send transactional emails related to your account or subscription.
- To improve our product and website based on aggregate usage patterns.
We do not sell your personal information to third parties.
4. Third-party services
We use the following sub-processors:
- Web3Forms — processes form submissions and delivers them to our team inbox.
- Stripe — handles all payment processing and subscription management.
- Google Fonts — serves typefaces; subject to Google's privacy policy.
5. Cookies and tracking
This site does not use first-party analytics cookies or tracking pixels. Google Fonts may set cookies as part of font delivery. We do not use advertising trackers, session recording tools, or behavioral analytics.
6. Data retention
We retain inquiry data for up to 3 years from the date of submission, or until you request deletion. Stripe retains payment records in accordance with applicable financial regulations.
7. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for any processing based on consent.
- Lodge a complaint with your local data protection authority (EU/UK residents).
To exercise any of these rights, email us at support@astragenie.com.
8. Children's privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from minors.
9. Changes to this policy
We may update this policy periodically. We will post the revised policy on this page with an updated "last updated" date. Continued use of the site after changes constitutes acceptance.
10. Contact
For privacy-related questions, email support@astragenie.com or write to us at 5900 Balcones Drive STE 100, Austin, TX 78731.